Job Summary
A company is looking for a Health Guide to support Members in their healthcare journey.
Key Responsibilities
- Serve as a trusted advisor to Members, guiding them through their healthcare experiences
- Provide motivation, support, and comprehensive assistance, including education and referrals
- Connect with Members across various communication channels to build trusting relationships
Required Qualifications
- Bachelor's degree or equivalent experience in health, education, social work, or a related field preferred
- 2+ years of experience in customer service or patient-facing roles in healthcare
- Intermediate understanding of the healthcare system and health insurance
- Experience with benefits navigation in a call center environment
- Organized with the ability to manage multiple tasks and priorities
Comments