IT Service Delivery Analyst

Job Summary

A company is looking for an IT Service Delivery Analyst.

Key Responsibilities

• Develop, lead, monitor, and track IT Service Business Practices including Change Management and Incident Management
• Ensure compliance and service quality by implementing and monitoring processes and controls
• Analyze service performance against Service Level Objectives (SLOs) and report on service metrics

Required Qualifications

• 3-5 years of IT Service Delivery experience
• Bachelor's degree in Computer Science, MIS, Information Systems, Software Engineering, or a related discipline
• Service Now knowledge preferred
• ITIL V3 Foundation or Intermediate certification preferred
• Basic knowledge of technology environments including Unix, Linux, Windows, and Networking