Salesforce Administrator - Service Cloud

Job Summary

A company is looking for a Salesforce Administrator - Service Cloud.

Key Responsibilities

• Manage Service Cloud and related ecosystems, ensuring seamless integration and functionality for Technical Support teams
• Identify and gather requirements to create scalable solutions focused on user experience and productivity
• Oversee user and license management, Salesforce configuration changes, and proactive system maintenance

Required Qualifications

• Bachelor's degree, preferably in information systems
• Minimum of 5 years of professional experience
• Proficient with Salesforce Service Cloud and related call center applications
• Expertise in configuration/customization techniques such as Lightning web components and Salesforce workflows
• Ability to work independently and manage multiple assignments simultaneously