Medicare Advocate

Job Summary

A company is looking for a SAL Advocate to serve as a member advocate and point of contact for inquiries regarding benefits and services.

Key Responsibilities

• Provide quality customer service and educate members about benefits and plan options
• Respond to member inquiries regarding benefits, eligibility, and claims in a timely manner
• Document transactions and follow departmental policies to ensure efficient operations

Required Qualifications

• 1-2 years of call center or related customer service experience
• 1-2 years of experience with Medicare benefits preferred
• Experience in healthcare, insurance, or pharmacy industry is desirable
• Data entry and general computer skills are required
• Ability to maintain a calm demeanor in high-pressure situations