Operations Analytics Analyst

Job Summary

A company is looking for an Analyst, Operations Analytics.

Key Responsibilities

• Support forecasting and month-end reporting to track performance and drive decision-making
• Develop models to assess capacity needs and optimize resource allocation
• Analyze customer journey data to identify pain points and drive strategic improvements

Required Qualifications

• 2-4 years of experience in an analytical role, preferably in customer operations
• Strong SQL skills and experience with data visualization tools such as Sigma, Hex, or Tableau
• Experience analyzing large datasets and synthesizing insights for leadership
• Ability to leverage data to build complex models for operational efficiencies
• Demonstrated experience in improving processes and managing projects from conception to delivery