Job Summary
A company is looking for a Call Center - Member Contact Center Manager - Remote.
Key Responsibilities
- Oversee day-to-day operations of the Contact Center to achieve credit union goals
- Forecast call volume and ensure service level agreements are met
- Direct and develop staff, monitoring performance and establishing development plans
Required Qualifications and Education
- At least three years of sales and service management experience
- Experience in coaching member contact employees and financial institutions
- Knowledge of applicable laws, regulations, and compliance practices
- General knowledge of computers with advanced proficiency in Microsoft Office
- 2-year degree or equivalent experience in a related field
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