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Remote Contact Center Manager

6/4/2025

N/A

Job Summary

A company is looking for a Call Center - Member Contact Center Manager - Remote.

Key Responsibilities
  • Oversee day-to-day operations of the Contact Center to achieve credit union goals
  • Forecast call volume and ensure service level agreements are met
  • Direct and develop staff, monitoring performance and establishing development plans
Required Qualifications and Education
  • At least three years of sales and service management experience
  • Experience in coaching member contact employees and financial institutions
  • Knowledge of applicable laws, regulations, and compliance practices
  • General knowledge of computers with advanced proficiency in Microsoft Office
  • 2-year degree or equivalent experience in a related field

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