Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide technical assistance and support to customers.

Key Responsibilities

• Provide technical subject matter expertise to customers via phone, chat, and case communication
• Investigate and troubleshoot technical issues while assisting with platform configuration and feature utilization
• Collaborate with internal stakeholders to optimize customer services and enhance customer relationships

Required Qualifications

• Experience assisting customers via phone, chat, and case processes
• High School Diploma or GED equivalent
• Technical aptitude for setting up reporting and dashboards based on customer requirements
• Ability to maintain up-to-date product knowledge and participate in ongoing educational training
• Experience with CRMs and customer support platforms