Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual (English/Spanish) Customer Service Representative.

Key Responsibilities

• Serve as the primary contact for inbound calls from Spanish- and English-speaking consumers
• Provide empathetic, solution-oriented support for product, technical, and warranty issues
• Accurately document call details and meet daily performance expectations in service quality and productivity

Required Qualifications

• High school diploma or equivalent required
• Minimum 2 years of experience in a contact center or fast-paced customer service role
• Fluent in both English and Spanish
• Comfortable with PC-based tools and Microsoft Office
• Able to focus in a remote work environment with minimal distractions