Remote Customer Service Specialist

Job Summary

A company is looking for a Remote Customer Service Specialist - Employee Benefit Administration.

Key Responsibilities

• Serve as the first point of contact for employee inquiries regarding benefits, 401K plans, and payroll matters
• Identify and troubleshoot employee concerns, providing solutions or escalating issues as necessary
• Maintain organized records of all interactions and resolutions in the company's CRM system

Required Qualifications

• High school diploma or equivalent is required
• Proven experience in a customer service or call center role, preferably related to employee benefits or payroll
• Familiarity with benefits administration platforms and payroll systems is highly desirable
• Availability to work flexible shifts based on call center needs
• Demonstrated commitment to delivering outstanding customer experiences