Renewals Operations Manager

Job Summary

A company is looking for a Renewals Operations Manager.

Key Responsibilities:

• Lead the design, documentation, and improvement of renewal processes, collaborating with various stakeholders
• Build and maintain renewal forecasts and dashboards, preparing reports for senior leadership
• Conduct win/loss analysis on renewals and leverage insights to drive performance improvements

Required Qualifications:

• 3-5 years of experience in Sales Operations, Revenue Operations, or Customer Success Operations in a SaaS environment
• Experience with Salesforce, CPQ, and customer lifecycle tools like Gainsight or ChurnZero
• Proven ability to improve operational workflows and reporting
• Strong analytical skills to derive insights from data
• Experience in cross-functional collaboration and project management