Job Summary
A company is looking for an Account Manager to oversee resident accounts, lease compliance, and reputation management in a remote setting.
Key Responsibilities
- Provide timely and empathetic support to residents via phone and email
- Monitor daily support team metrics and identify areas for improvement
- Ensure compliance with lease terms and local/state rental laws while managing escalated concerns
Required Qualifications
- Minimum of 5 years of property management experience
- In-depth knowledge of lease agreements and resident ledger management
- Strong understanding of local and state landlord-tenant laws
- Proven ability to manage escalations and resolve complex resident issues
- Experience overseeing and training support teams
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