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Resident Account Manager

7/10/2025

No location specified

Job Summary

A company is looking for an Account Manager to oversee resident accounts, lease compliance, and reputation management in a remote setting.

Key Responsibilities
  • Provide timely and empathetic support to residents via phone and email
  • Monitor daily support team metrics and identify areas for improvement
  • Ensure compliance with lease terms and local/state rental laws while managing escalated concerns
Required Qualifications
  • Minimum of 5 years of property management experience
  • In-depth knowledge of lease agreements and resident ledger management
  • Strong understanding of local and state landlord-tenant laws
  • Proven ability to manage escalations and resolve complex resident issues
  • Experience overseeing and training support teams

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