Retention Representative

Job Summary

A company is looking for a Retention Representative to assist members with health program applications and improve membership retention.

Key Responsibilities

• Research and document member inquiries regarding program eligibility and application processes
• Build and maintain relationships with members to assist with recertification and promote program benefits
• Complete necessary paperwork and update member information in databases to ensure accurate account management

Required Qualifications

• High School Diploma required
• 1-2 years of customer service experience preferred
• Proficiency in Microsoft Office applications
• Ability to work in a fast-paced environment with strong analytical skills
• Bilingual in Chinese, Russian, or Spanish preferred