Senior Analyst – Account Services

About the position

The Senior Analyst – Account Services at Verizon is responsible for managing key State and Local Government client projects, ensuring successful outcomes on large-scale network implementations. This role involves coordinating cross-functional teams, crafting detailed project plans, and maintaining communication with customers and management to drive service excellence and meet project objectives.

Responsibilities
• Serve as the primary project management contact for key State and Local Government clients.
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• Support high visibility strategic project and service implementation.
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• Forge cross-functional partnerships to facilitate project completion.
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• Craft detailed project plans and present business updates.
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• Provide ongoing status and action reporting to stakeholders.
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• Identify global resource requirements and coordinate team efforts.
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• Plan and anticipate issues, adjusting strategies to meet objectives.
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• Develop, review, and continuously improve project processes.
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• Drive project timelines and keep team members on track.
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• Scope and develop project plans for complex projects, including resource, time, and budget estimates.
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• Provide support to resolve complex issues and problems.
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• Govern intermediate projects or programs to ensure customer satisfaction.
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• Coordinate the transition of programs from development to implementation.
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• Implement recommendations for successful project completion.

Requirements
• Bachelor’s degree or four or more years of work experience.
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• Three or more years of relevant work experience in project management.
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• Experience managing complex projects with multiple work streams and stakeholders.
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• Demonstrated vendor management experience.
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• Strong communication skills, both verbal and written.
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• Experience dealing with key customers at both frontline and management levels.
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• Proficiency in Microsoft Office applications (Excel, PowerPoint, Project, etc.).
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• Ability to motivate and influence teams to achieve outcomes.
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• Demonstrated flexibility in handling various situations.

Nice-to-haves
• A degree in project management or related field.
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• Experience working with Federal customers at various levels.
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• Strong familiarity with Verizon tools, processes, and products.
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• PMP Certification.
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• Exceptional organizational and time management skills.

Benefits
• Health and wellness benefits
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• Short term incentives
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• 401(k) Savings Plan
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• Stock incentive programs
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• Paid time off
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• Parental leave
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• Adoption assistance
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• Tuition assistance
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• Other incentives