Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Drive strategic client relationships and monitor client health scores
• Conduct strategic account planning, including quarterly business reviews
• Act as the 'voice of the customer' in internal meetings to maximize value

Required Qualifications

• 5 years of experience as a Customer Success Manager in SaaS
• Bachelor's degree preferred but not required
• Solid understanding of relational databases and compensation data
• Deep knowledge of compensation trends and best practices
• Strong business acumen regarding customer objectives and health metrics