Job Summary
A company is looking for a Senior Customer Success Manager.
Key Responsibilities
- Drive strategic client relationships and monitor client health scores
- Conduct strategic account planning, including quarterly business reviews
- Act as the 'voice of the customer' in internal meetings to maximize value
Required Qualifications
- 5 years of experience as a Customer Success Manager in SaaS
- Bachelor's degree preferred but not required
- Solid understanding of relational databases and compensation data
- Deep knowledge of compensation trends and best practices
- Strong business acumen regarding customer objectives and health metrics
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