Senior Technical Account Manager

Job Summary

A company is looking for a Senior Technical Account Manager.

Key Responsibilities

• Act as the main technical point of contact for key strategic customers and bridge communication with internal teams
• Guide customers on product adoption and troubleshooting to maximize performance
• Manage critical technical issues by collaborating with engineering, support, and product teams for quick resolution

Required Qualifications

• 6+ years of experience in technical account management or related experience in eCommerce or SaaS
• Strong technical knowledge in the Commerce industry, including cloud infrastructure and REST APIs
• Experience collaborating across departments to address customer needs
• Proactive mindset with the ability to anticipate customer needs and prevent issues
• Previous experience in growing customer adoption and preventing churn