Support Analyst

Job Summary

A company is looking for a Support Analyst to join their Product Engineering team.

Key Responsibilities:

• Troubleshoot and resolve issues related to data loading, ETL processes, and application functionality
• Manage and prioritize support requests and incidents using ServiceNow
• Collaborate with engineering, product, and business teams to understand system functionality and data flows

Required Qualifications:

• Bachelor's degree in Computer Science, MIS, Information Systems, or engineering fields, or equivalent experience
• 4+ years of relevant experience in Software support or Helpdesk Support
• Minimum 3 years of experience with Microsoft SQL Stack (T-SQL, SSIS, SSRS)
• Experience with ticketing systems, preferably ServiceNow
• Experience with Microsoft Azure and/or Snowflake is a plus