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Technical Account Manager

7/11/2025

No location specified

Job Summary

A company is looking for a Technical Account Manager to provide expert technical advice and support to its largest customers.

Key Responsibilities
  • Develop deep relationships with assigned customers and provide personalized technical guidance
  • Offer expert-level knowledge of platform features and identify long-term solutions for customer success
  • Collaborate with internal teams to address customer issues and report on recurring pain points
Required Qualifications
  • Proven experience in a senior technical support or customer success role, preferably in a SaaS environment
  • In-depth product knowledge of similar platforms with the ability to configure complex workflows
  • Strong understanding of web technologies, integrations, and APIs
  • Ability to collaborate across departments, including Product, Engineering, and Support teams
  • High emotional intelligence and the ability to build strong customer relationships

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