Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager to provide expert technical advice and support to its largest customers.

Key Responsibilities

• Develop deep relationships with assigned customers and provide personalized technical guidance
• Offer expert-level knowledge of platform features and identify long-term solutions for customer success
• Collaborate with internal teams to address customer issues and report on recurring pain points

Required Qualifications

• Proven experience in a senior technical support or customer success role, preferably in a SaaS environment
• In-depth product knowledge of similar platforms with the ability to configure complex workflows
• Strong understanding of web technologies, integrations, and APIs
• Ability to collaborate across departments, including Product, Engineering, and Support teams
• High emotional intelligence and the ability to build strong customer relationships