Job Summary
A company is looking for a Technical Account Manager to provide expert technical advice and support to its largest customers.
Key Responsibilities
- Develop deep relationships with assigned customers and provide personalized technical guidance
- Offer expert-level knowledge of platform features and identify long-term solutions for customer success
- Collaborate with internal teams to address customer issues and report on recurring pain points
Required Qualifications
- Proven experience in a senior technical support or customer success role, preferably in a SaaS environment
- In-depth product knowledge of similar platforms with the ability to configure complex workflows
- Strong understanding of web technologies, integrations, and APIs
- Ability to collaborate across departments, including Product, Engineering, and Support teams
- High emotional intelligence and the ability to build strong customer relationships
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