Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager.

Key Responsibilities

• Ensure overall success and satisfaction of customer portfolio, focusing on adoption, retention, and renewal
• Act as the primary strategic and technical contact for customers, building relationships and driving long-term satisfaction
• Identify upsell opportunities and collaborate with internal teams to enhance customer experience and mitigate churn

Required Qualifications

• 3-5 years of experience in Customer Success, Technical Account Management, or related SaaS roles
• Strong understanding of software adoption and stakeholder management
• Experience with risk, audit, or compliance-related SaaS platforms
• Familiarity with GRC tools or frameworks such as SOC 2, ISO 27001, or HIPAA
• Ability to manage multiple accounts and drive strategic conversations effectively