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Technical Account Manager

7/10/2025

Remote

Job Summary

A company is looking for a Technical Account Manager.

Key Responsibilities
  • Ensure overall success and satisfaction of customer portfolio, focusing on adoption, retention, and renewal
  • Act as the primary strategic and technical contact for customers, building relationships and driving long-term satisfaction
  • Identify upsell opportunities and collaborate with internal teams to enhance customer experience and mitigate churn
Required Qualifications
  • 3-5 years of experience in Customer Success, Technical Account Management, or related SaaS roles
  • Strong understanding of software adoption and stakeholder management
  • Experience with risk, audit, or compliance-related SaaS platforms
  • Familiarity with GRC tools or frameworks such as SOC 2, ISO 27001, or HIPAA
  • Ability to manage multiple accounts and drive strategic conversations effectively

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