Job Summary
A company is looking for a Technical Account Manager.
Key Responsibilities
- Ensure overall success and satisfaction of customer portfolio, focusing on adoption, retention, and renewal
- Act as the primary strategic and technical contact for customers, building relationships and driving long-term satisfaction
- Identify upsell opportunities and collaborate with internal teams to enhance customer experience and mitigate churn
Required Qualifications
- 3-5 years of experience in Customer Success, Technical Account Management, or related SaaS roles
- Strong understanding of software adoption and stakeholder management
- Experience with risk, audit, or compliance-related SaaS platforms
- Familiarity with GRC tools or frameworks such as SOC 2, ISO 27001, or HIPAA
- Ability to manage multiple accounts and drive strategic conversations effectively
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