Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager, US.

Key Responsibilities

• Manage and resolve technical, service, and infrastructure issues for customer support
• Oversee onboarding, implementation, and conduct customer health checks
• Act as the customer advocate with internal stakeholders and ensure customer feedback is documented

Required Qualifications

• At least five years of experience in Customer Success / Support / Technical Account Management in a SaaS organization
• Bachelor's degree in a related field; advanced degrees can substitute for experience
• Ability to configure Windows Operating Systems and conduct preliminary dump-file analysis
• Proficiency in macOS and Linux operating systems via terminal
• Familiarity with network topologies and troubleshooting techniques