Director of Client Success

Job Summary

A company is looking for a Director of Client Success and Implementations.

Key Responsibilities

• Lead client-facing services teams to ensure exceptional service delivery and client satisfaction
• Develop and implement strategies to enhance client satisfaction, reduce churn, and promote long-term partnerships
• Collaborate with cross-functional teams to align client needs with company offerings and initiatives

Required Qualifications

• Bachelor's degree in business, Marketing, or a related field
• 7+ years of experience in client success or account management, with at least 3 years in a leadership role
• Proven track record of driving client satisfaction and retention in a SaaS or technology-driven environment
• Proficiency in CRM tools and client success platforms