Workforce Analyst

Job Summary

A company is looking for a Workforce Analyst to manage the CollabAI platform and support a remote workforce.

Key Responsibilities:

• Oversees the CollabAI platform and manages collector assignments in virtual rooms
• Monitors and tracks work-from-home performance, addressing issues and generating reports
• Facilitates training schedules and manages staffing adjustments as needed

Required Qualifications:

• High School/GED or equivalent work experience; Bachelor's degree preferred
• 1-3 years of experience in Workforce Management, Scheduling, or a similar administrative role
• 1-3 years of experience in a Call Center or Work from Home environment