Renewals Account Manager

Job Summary

A company is looking for a Renewals Account Manager to join their Customer Success organization.

Key Responsibilities

• Manage a portfolio of renewals by collaborating with team members, partners, and customers
• Transform renewals processes to ensure seamless integration for partners and customers
• Create and manage renewal quotes and forecasts, identifying risks and upsell opportunities

Required Qualifications

• Minimum 2 years of service renewal experience, preferably in the networking or SaaS industry
• Expert knowledge of service business practices, including co-termination and service terms
• Experience negotiating with partners and customers focused on value
• Proficient with analytics tools such as Excel, Access, or Tableau
• Experience working in a multi-tier channel environment