Renewals Account Manager

Job Summary

A company is looking for a Renewals Account Manager to join their Customer Success organization.

Key Responsibilities

• Manage a portfolio of renewals by collaborating with team members, partners, and customers
• Transform renewals processes for seamless integration and ease of use for partners and customers
• Create and manage timely renewal quotes and forecasts, ensuring an 85% retention rate

Required Qualifications

• Minimum 2 years of service renewal experience, preferably in networking or SaaS
• Expert knowledge of service business practices, including co-termination and service terms
• Experience negotiating with partners and customers focused on value
• Proficiency with analytics tools such as Excel, Access, and Tableau
• Experience with Salesforce.com and MS Dynamics is a plus