Repair Vendor Performance Manager

Job Summary

A company is looking for a Repair Vendor Performance Manager.

Key Responsibilities

• Act as the primary liaison between the company and repair vendors, ensuring alignment with operational standards
• Track vendor performance against metrics, identifying areas for improvement and ensuring quality standards are met
• Conduct regular audits of vendor operations and generate performance reports for internal stakeholders

Required Qualifications

• College degree and 4-6 years of professional level experience, including 1-3 years of supervisory experience, or equivalent experience
• Previous customer service and call center experience
• Familiarity with consumer internet/broadband repair services
• Strong analytical skills to derive insights from data
• Experience in leading cross-functional teams and developing strategic initiatives