Retailer Success Specialist

Job Summary

A company is looking for a Retailer Success Specialist.

Key Responsibilities:

• Own the retailer support phone line and respond to retailer inquiries with timely, professional support
• Troubleshoot and resolve order, account, and platform-related issues for wholesale partners
• Educate and train retailers on HYER Serve to increase adoption and repeat use

Required Qualifications:

• Experience in customer support or account management, preferably in a retail or wholesale environment
• Familiarity with B2B platforms and financial coordination
• Ability to work cross-functionally with finance, operations, and sales teams
• Strong organizational skills with the ability to manage multiple priorities
• Proficiency in tracking and reporting key performance metrics