Sales Administration Supervisor

Job Summary

A company is looking for a Supervisor, Sales Administration.

Key Responsibilities

• Manage daily operations and workflow of the mid market internal sales team, ensuring RFQs are handled according to service standards
• Supervise staff through quality monitoring, auditing customer files, and providing feedback for development and performance improvement
• Review tracking reports to assess staffing needs, support process improvement, and handle escalated employer group and broker issues

Required Qualifications

• Bachelor's or Associate's degree preferred
• Previous supervisory experience or 2+ years of senior/lead experience can substitute for direct supervisory experience
• Prior experience in Customer Service, Operations, Sales Account Management, or a related field
• Proficient in sales applications such as FARE, SALSA, ABS, and SWP
• Ability to initiate training programs and develop materials and tools as needed