Salesforce Business Analyst

Job Summary

A company is looking for a Salesforce Technical Business Analyst to support its Salesforce Team by working with stakeholders to design, implement, and improve business processes and systems.

Key Responsibilities

• Identify business needs and collaborate with stakeholders to develop innovative solutions
• Prepare and review functional specifications with customers to obtain sign-off
• Document system processes, configurations, and changes while managing multiple projects concurrently

Required Qualifications

• Bachelor's degree in Information Systems or related field with two years of systems analysis experience, or an Associate's degree with five years of experience
• Two years of experience in functional design and requirements in Salesforce
• Experience with Salesforce Sales and Service Cloud and Lightning capabilities
• Familiarity with relational databases and ability to create basic SQL queries
• Certificates from recognized programs may substitute for up to six months of experience