Seasonal Operations Support Specialist

Job Summary

A company is looking for a Seasonal Operations Support Specialist.

Key Responsibilities

• Respond to technical and financial tasks filed by the Customer Service team
• Collaborate with cross-functional teams to resolve customer issues and guide Customer Service Representatives
• Identify and escalate trending issues or ongoing problems affecting customer experience

Required Qualifications

• 2+ years of experience in a contact center or customer service environment, preferably with technical issue handling
• Strong technical aptitude
• Experience with Salesforce is a plus
• Familiarity with internal back office systems and tools is advantageous
• Ability to work a flexible schedule based on business needs