Senior Customer Success Manager

Job Summary

A company is looking for a Senior Enterprise Customer Success Manager (Remote).

Key Responsibilities

• Lead strategic relationships with enterprise customers, earning executive trust and advising on compliance program success
• Drive outcomes by developing success plans, tracking KPIs, and identifying growth opportunities
• Guide customers through compliance frameworks ensuring measurable progress beyond mere checkboxes

Required Qualifications

• Deep understanding of compliance frameworks such as SOC 2, ISO 27001, HIPAA, PCI, or FedRAMP
• 5+ years of experience in security, compliance (GRC), or identity and access management
• 8+ years of experience in Customer Success, Consulting, or Strategic Account Management within a B2B SaaS company
• Proven success managing complex enterprise relationships, including executive alignment and success planning
• Proficiency with tools such as Salesforce, Catalyst, Sigma, and Jira