Senior Account Manager

Job Summary

A company is looking for a Sr. Account Manager to serve as the primary point of contact for customers, ensuring exceptional experiences and driving account growth.

Key Responsibilities

• Collaborate with teams to translate customer insights into retention initiatives and account expansion plans
• Achieve revenue targets through renewals, upsells, and cross-sells while managing account metrics
• Develop strong customer relationships, advocating for their needs and identifying opportunities for product expansion

Required Qualifications

• 3+ years of experience in account management or customer success within the SaaS industry
• Proven track record of exceeding revenue targets and driving account growth
• Experience managing multiple clients and projects simultaneously
• Proficiency in CRM platforms and data analysis tools
• Ability to thrive independently and as part of a collaborative team