Senior Business Operations Manager

Job Summary

A company is looking for a Business Operations Manager who will manage day-to-day business operations of contracts.

Key Responsibilities

• Lead and manage business operations processes including billing, invoicing, and service ordering
• Act as the customer's advocate, directing internal resources to achieve business outcomes
• Ensure operational procedures align with contractual obligations and government expectations

Required Qualifications

• High School diploma and 10 years of experience, with supervisory or lead experience preferred
• Must be a U.S. Citizen
• 5 years' experience working with government clients in operational oversight or service delivery roles
• Experience with telecom billing systems and ability to audit and reconcile large-scale invoices
• Familiarity with change orders and SLA impacts