Senior Call Center Representative

Job Summary

A company is looking for a Remote Sr. Call Center Representative.

Key Responsibilities

• Provide direct customer service, supporting escalation queues and managing disruptive callers
• Serve as an expert user for contact center tools and assist in software testing
• Support new agent training through coaching and coordination with supervisors

Required Qualifications

• High school diploma or equivalent
• 3 years of contact center experience (agent or higher)
• Experience using telephony tools and applications
• Ability to obtain and maintain government agency suitability requirements
• Reliable, hard-wired internet connection