Senior Client Success Manager

Job Summary

A company is looking for a Senior Client Success Manager to oversee key accounts and drive client satisfaction.

Key Responsibilities

• Oversee and execute campaigns for larger, strategic accounts with enterprise-level complexity
• Build and maintain strong relationships across multiple client stakeholders and departments
• Collaborate with sales leads to identify and pursue upsell and expansion opportunities

Required Qualifications

• At least 5 years of experience in a client-facing role, ideally with key or enterprise-level accounts
• Experience in digital and creator marketing with a strong understanding of social media platforms
• Proven ability to manage multiple complex accounts simultaneously
• Experience working with enterprise-level clients in agency or creator tech preferred
• Demonstrated commercial mindset with ownership of revenue retention or account growth goals