Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative.

Key Responsibilities:

• Serve as a resource or Subject Matter Expert (SME) for team members
• Handle escalated calls and resolve complex customer issues
• Assist customers with inquiries related to benefits, billing, and appointment scheduling

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age or older
• 1+ years of customer service or call center experience
• Familiarity with computer systems and Microsoft Office applications
• Ability to work flexible hours, including weekends and overtime as needed