Senior Customer Success Analyst

Job Summary

A company is looking for a Senior Customer Success Operations Analyst.

Key Responsibilities

• Own all aspects of Zendesk configuration, optimization, and expansion
• Research, test, and deploy new solutions across customer success operations
• Analyze support trends and identify opportunities for process optimization

Required Qualifications

• Minimum of 3 years in Customer Support Operations, Customer Success Operations, or Business Operations
• Deep experience with Zendesk administration and advanced configuration
• Experience with AI technologies and automation solutions
• Strong analytical skills with proficiency in data visualization tools
• Project management expertise with the ability to scope and execute complex projects