Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to partner with mid-market law firms to drive retention, expansion, and measurable value.

Key Responsibilities

• Own the renewal lifecycle for a portfolio of mid-market law firms, ensuring successful outcomes
• Act as a trusted advisor to help customers achieve business outcomes through effective use of solutions
• Build strong relationships with decision-makers and monitor account health to address retention risks

Required Qualifications

• 3+ years in Customer Success, Account Management, or related SaaS role focused on mid-market clients
• Proven success in managing renewals and expansions with measurable results
• Experience with customer engagement platforms and data tools (e.g., Pendo, DOMO, Salesforce)
• Strong business acumen and ability to align product value to customer goals
• Relationship-building and influencing skills