Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager for the Mid-Market segment.

Key Responsibilities

• Develop trusted advisor relationships with customers to ensure they receive maximum value from the platform
• Collaborate with customers and account teams to create success plans aligned with business strategies and success metrics
• Engage proactively with customers to promote product adoption and identify churn risks

Required Qualifications

• 5+ years in Customer Success or Account Management with Mid-Market or complex SaaS products
• Experience in establishing trusted advisor relationships with customers
• Familiarity with Jira and Confluence end-user use cases
• Experience with CRM tools like Gainsight or Salesforce
• Demonstrated time management skills in customer-facing environments