Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager, PEO.

Key Responsibilities

• Focus on high-value strategic accounts and develop comprehensive account strategies for long-term success
• Proactively identify risks and manage internal stakeholders to address customer issues promptly
• Build relationships with senior stakeholders and develop success plans to enhance customer experience

Required Qualifications

• Minimum of 6+ years of relevant work experience, including client-facing roles
• Experience in fast-growth startups, top-tier management consulting, investment banking, or private equity
• Strong relationship-building skills and ability to remain calm under pressure
• Quantitative and data-savvy, capable of drawing insights from complex data sets
• Proven track record of achievement and a strong analytical foundation