Senior Customer Success Manager

Job Summary

A company is looking for a Sr. Customer Success Account Manager.

Key Responsibilities

• Drive customer growth and prevent risk through early engagement and effective value strategies
• Achieve financial and strategic targets while maintaining a rolling forecast and addressing renewal risks
• Conduct regular business reviews and collaborate with internal teams to develop growth and risk mitigation strategies

Required Qualifications

• 5+ years of experience in Sales, Renewal Management, Account Management, or Customer Success, preferably in SaaS
• Experience in quota-carrying roles with a proven track record of meeting performance indicators
• BA/BS degree or equivalent work experience
• Strong contract negotiation skills with a history of successful deal closures
• Ability to navigate and build trust with customers in a consultative manner