Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Manage strategic relationships for a portfolio of high-impact B2B accounts
• Lead onboarding and implementation processes to ensure customer success
• Monitor customer health and develop strategies to improve retention and engagement

Required Qualifications

• Bachelor's degree in Business, Education, Public Policy, or a related field
• 5+ years of experience in Customer Success, Implementation, or Post-Sales roles
• 2+ years of experience leading cross-functional projects or building Customer Success infrastructure
• Deep expertise in customer lifecycle management and success planning
• Experience with B2B SaaS environments and familiarity with customer success metrics