Senior Desktop Support Representative

Job Summary

A company is looking for a Sr. Desktop Site Support Representative.

Key Responsibilities

• Support and troubleshoot application, network, and hardware problems
• Provide onsite and remote technical support for mobile devices and assist with user rollouts
• Document and train users on common problems and solutions while maintaining the MDM system

Required Qualifications

• High school diploma or equivalent
• Minimum of 3 years of computer hardware/software support experience with Mac and Windows Operating Systems
• Strong understanding of Google Sheets/Microsoft Office
• Knowledge of one or more Mobile Device Management (MDM) platforms
• Advanced technical and application troubleshooting abilities