Senior Director of Conversation Design

Job Summary

A company is looking for a Senior Director of Conversation Design & AI Frameworks, responsible for leading the vision and strategy for conversational experiences across the digital ecosystem.

Key Responsibilities

• Develop customer-centric strategies for conversation design and AI frameworks
• Establish enterprise standards for multimodal conversation design and implement patterns across customer journeys
• Lead and coach a team of conversation designers while creating training programs to enhance organizational knowledge

Required Qualifications

• 10+ years of conversation design experience as a practitioner and team leader
• Extensive design experience with chatbots, IVRs, and generative conversational LLMs
• Experience with conversation design tools and prototyping methodologies
• Proven track record in attracting, developing, and retaining conversation design talent
• Solid understanding of UX design principles related to conversation design