Senior Help Desk Agent

Job Summary

A company is looking for a Sr Help Desk Agent for the 3rd shift, US Remote.

Key Responsibilities

• Resolves advanced technical hardware and software issues
• Provides over-the-phone remote support to resolve technical issues
• Tracks all work within the ticketing system and develops documentation for help desk staff

Required Qualifications

• Ability to troubleshoot and resolve O365 related issues at an advanced level
• Support for commonly used software, hardware, tablets, mobile devices, and network equipment
• Familiarity with ITIL fundamental principles
• Advanced knowledge in multiple ticketing systems including ServiceNow
• Strong ability to multi-task effectively during varying traffic levels