Support Specialist

Job Summary

A company is looking for a Support Specialist.

Key Responsibilities

• Manage customer relationships, addressing billing inquiries and service requests while identifying upselling opportunities
• Assist customers with enrollment in the Pharmacy Services Administrative Organization (PSAO) solution
• Apply technical knowledge to resolve problems and contribute to projects of moderate scope and complexity

Required Qualifications

• Bachelor's degree or equivalent experience preferred, with 2-4 years of relevant experience
• Knowledge of Managed Care preferred
• Proficiency in Excel and understanding of PSAO onboarding processes
• Ability to collaborate with internal and external teams
• Willingness to seek feedback for personal development and process improvement