Senior Manager, Customer Success

Job Summary

A company is looking for a Senior Manager, Customer Success to manage relationships with corporate customers and optimize their use of technology products.

Key Responsibilities

• Manage day-to-day relationships and optimize customer usage of technology products
• Provide superior customer experience by coordinating expectations, advising on best practices, and addressing feedback
• Communicate customer activity and support internal teams in developing business review presentations and proposals

Required Qualifications

• 5+ years of customer-facing experience in a SaaS environment
• Prior experience with customer success software such as Gainsight or Planhat
• Experience with technology products and supply chain risk management
• Consulting experience is preferred
• Demonstrable ability to manage complex customer needs and requirements