Senior Manager, Customer Success

Job Summary

A company is looking for a Senior Manager, Customer Success.

Key Responsibilities

• Lead the Americas team of customer success managers and engineers focused on Azure Cloud business
• Develop long-term strategies and short-term tactics to achieve expansion and revenue goals while ensuring customer value realization
• Drive customer retention and investment in the cloud portfolio, focusing on key performance indicators like revenue growth and customer engagement

Required Qualifications

• Proven leadership experience in customer success/engineering teams with a history of exceeding performance targets
• Ability to build successful relationships with external customers and influence their investment decisions
• Experience in driving cloud consumption and adapting to changing business climates
• Demonstrated experience working with cross-functional teams to deliver results
• Must have experience with Microsoft Azure