Senior Member Advocate

Job Summary

A company is looking for a Senior Member Advocate (Consumer Accounts) to support clients with Health Spending Account inquiries and enrollment.

Key Responsibilities

• Provide outstanding support to inbound callers regarding Health Spending Account inquiries
• Assist with enrollment related to Health Spending Account programs
• Ensure compliance and accountability in processing transactions accurately and timely

Required Qualifications

• 3+ years of experience with healthcare-related spending accounts (FSA, HSA, DCA, HRA) is required
• 5+ years of experience with Health Spending Accounts is ideal
• Strong customer-centric mindset and comfort level with technology
• Exceptional phone etiquette and communication skills
• Team player mentality with a focus on excellence