Senior Program Manager

Job Summary

A company is looking for a Senior Program Manager I - Customer Success.

Key Responsibilities

• Lead the end-to-end planning and delivery of complex programs, focusing on execution, governance, and change management
• Develop comprehensive program strategies, roadmaps, and plans, including defining KPIs and reporting on results
• Collaborate with stakeholders to drive alignment, improve outcomes, and tackle operational problems through scalable solutions

Required Qualifications

• Bachelor's Degree from a 4-year institution
• 6-8 years of program management, customer success operations, or consulting experience in a high-growth SaaS environment
• Demonstrated success in launching initiatives that improve customer experience and support scalability
• Strong program management skills with the ability to analyze data and derive insights
• Experience with B2B hardware and SaaS products is preferred