Senior Strategic Account Manager

Job Summary

A company is looking for a Sr. Strategic Account Lead.

Key Responsibilities:

• Manage key client relationships and serve as the primary point of contact for client requests, ensuring SLAs and issue response times are met
• Implement best practices within account operations to provide a consistent and high-quality customer experience
• Collaborate with data teams to assess and optimize programs, presenting findings and recommendations to clients

Required Qualifications:

• Degree or equivalent experience
• 8+ years of customer support/account operations experience and/or copay experience
• Biopharma knowledge is a plus
• Proven skills in project management
• History of working with customers and cross-functional teams