Senior Support Specialist

Job Summary

A company is looking for a Tier 3 Senior Support Specialist (Remote - US Based).

Key Responsibilities

• Provide high-touch support to enterprise clients, ensuring timely responses to complex inquiries
• Troubleshoot advanced technical issues and create detailed Jira tickets for bugs
• Collaborate with cross-functional teams to prioritize and resolve critical issues impacting customer satisfaction

Required Qualifications

• 2+ years of experience in a technical support or customer success role, preferably in a SaaS environment
• Familiarity with Jira and experience with Zendesk or similar ticketing software
• Strong understanding of SQL and network operating systems
• Experience managing a Help Center or user-facing documentation
• Ability to support both enterprise-level partners and individual users with empathy and clarity